Additional sections of the Agreement explain in more detail each aspect of an account, including billing, refunds, acceptable payment methods, changing your subscription, and terminating your account. SalesForce includes its payment terms in its Master Subscription Agreement (MSA). This MSA is the binding agreement between Salesforce and Salesforce Services subscribers. The payment terms in your terms and conditions can help protect your business and keep your customers informed about your payment expectations. It may also be a plan in which the person sells any remaining future payments of any kind, such as a court settlement, at an discounted cash value for a lump sum. Some states have laws that state that cashing a check with the words “full payment” does not result in agreement and satisfaction “if the creditor contests acceptance of the offer in full payment by deleting or otherwise removing the endorsement.” While customer payment information is included in the Slack Terms of Service, the Billing FAQ helps clarify frequently asked questions by customers, such as updating credit card information, how billing works, and how refunds work. If your business accepts payments from users through your website and/or mobile app, you may include certain clauses in your terms and conditions that explain the payment terms. In the event of non-compliance, the person who proves “compliance and satisfaction” is relieved of any liability to the creditor. To prove agreement and satisfaction, the payer must prove that the amount owed to the creditor has been disputed; a cheque was sent clearly marked “paid in full” or in another language indicating that payment was made for full payment of the debt, or was sent by letter indicating that payment was made for full payment of the debt; and that the creditor cashed the cheque. This simple, all-encompassing payment clause works well for a company like Apple, which offers customers a number of ways to buy electronic media such as songs, movies, and mobile apps. An important point is that a debtor`s statement that payment will be fully and definitively executed cannot be ambiguous.
If it is not clear, the defense of agreement and satisfaction will not be successful. It is also important to keep in mind that there may be state-specific rules or laws that may affect the analysis and final outcome of compliance and satisfaction cases. For example, in the state of Tennessee, if a creditor repays the amount paid by the debtor within 90 days, the creditor can avoid a defense of mutual agreement and satisfaction. Similarly, creditors in some States may determine to whom exactly a cheque marked “fully paid” must be addressed in order to be effective. Full payment means that all monies due will be transferred to someone else. This language is often written on the back of a cheque above the place of confirmation to prove that the payee accepts the payment as made. Payment terms vary depending on the contract, and sometimes a person willing to pay in full will be offered a reduced price instead of paying over time. Due to the difference between the business types of a SaaS business and a non-SaaS business, the payment terms clauses in the legal agreements for these one-time purchases differ. Have you ever received a cheque that says “paid in full” or “full payment”? Sometimes, if a cheque is not written “fully paid”, the company or person paying may send a letter with the cheque stating that the payment is the total amount of the account or debt. Slack has created a billing FAQ that answers questions about payments, payment methods, non-payment, and refunds. This use of bold, numbered sections is a great way to draw attention to some important payment-related clauses and break them down in a way that is very readable for customers. A “Overdue Fees” section informs customers of the penalty amount if payments are not made on time: sections of the “Terms of Sale” include “Price”, “Payment”, “Delivery”, “Buyer`s default” and others with payment clauses that describe the expectations and obligations of buyers and sellers.
“Pay in full.” Merriam-Webster.com Dictionary, Merriam-Webster, www.merriam-webster.com/dictionary/pay%20in%20full. Retrieved 5 November 2022. As a commercial litigation attorney in Memphis, TN, we are confident in its important matters, we would like to warn you of the possible consequences of cashing checks with such endorsements or correspondence indicating full payment. Under the laws of some states, if you cash a check marked as “fully paid” or in another similar language, or if you cash a check sent with a letter stating that the payment was made to pay off the debt in full, you may be prohibited from accumulating extra money, even if you really owe more. SalesForce also includes a clause that describes how payment disputes are handled. Another very user-friendly way to complete the payment terms sections for your SaaS is to provide an FAQ. If you have SaaS apps that allow customers to purchase subscriptions or pay recurring fees at regular intervals (such as a recurring monthly bill), consider including clauses in your legal agreements that cover: Dropbox includes a section of its Terms of Service called “Paid Accounts” for payment terms. The Kissmetrics Terms of Service include a section called “Fees” that deals with payments. Here are some examples of how single payment companies structure their payment clauses and what information is included. The “Payment Terms,” “Refunds,” and “Upgrade and Demotion Requirements” section uses numbers and very clear basic language to describe the information customers need and want to know.
Envato sells licenses to use items instead of actual items. This concept is described and explained to customers: Envato also breaks down the fees and charges that go into each total price to help customers understand what is being charged to them and links to areas of its market conditions that deal more with fees. This is important information that users need to have and that Salesforce needs to include in the contract. Alternatively, users can request refunds if they don`t want to use the subscription service for part of the month or downgrade their subscription plan mid-term, both actions Salesforce doesn`t want to allow. This very short section has four subsections: “Billing”, “No refund”, “Demotions” and “Changes”. By incorporating these types of terms, Salesforce can create its company rules and let users know what they`re signing up for before deciding to subscribe. This is important information that customers need to know before deciding to purchase Envato credits. In the “Terms and Conditions of Purchase” section, customers know what they are doing when making a purchase on Envato.
The “Terms of Sale” section applies to “all products you purchase through the Services.” Crazy Egg uses numbered lists in some of its “fees” sections to break down customer information.